SHIPPING & RETURNS
We generally ship all items within one business day of our receipt and acceptance of an order. If a delay affects our ability to send, we will contact you with more information. We ship throughout the U.S. with US Postal Service, and packages can be tracked through their website.
We fill domestic orders via U.S. Postal Service priority mail, which generally results in delivery within 3 to 5 days. Prehemptive requires a signature at delivery for all orders with a value of $250 or more. Requests for the use of a courier service or overnight shipping cannot be processed on this website; however, we generally can accommodate these requests if you place your order by phone at the telephone number first appearing above.
Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. Prehemptive is not responsible for delays or non-performance resulting from causes beyond its reasonable control, including acts of any government or acts of God.
We are not shipping CBD products To Iowa, Idaho, or Hawaii.
All international sales are subject to all applicable U.S. and foreign export controls. By placing an order through this website, you affirm that you will comply with all appropriate export controls and regulations. You will be the importer or exporter of record and are responsible for all required licenses, permits, and authorizations. Customs and import duties, which vary from country to country, may apply to international sales and are the responsibility of the recipient of your order.
Lost packages: If a package gets lost in transit (very rare, though it does happen), Prehemptive will not be responsible if the tracking information says the box was “delivered,” which means U.S. Postal Service or the courier service successfully delivered the package to the specified address. Suppose the tracking information says delivered, yet it’s lost anyway. In that case, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This scenario happens fairly often.
PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.
When placing an order over the phone, we will read the delivery address (and other information you provide) aloud to help you be sure it is correct.
Product defects & damaged packages: We allow three days from the delivery date to notify us if there is any defect with a product or if the box it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.
Return & Exchange Policy
We understand that you may need to return a product, and should you feel the need to do so, you have 30 days from the date of purchase to initiate the process. Please get in touch with us at 310 804 4129 or firstname.lastname@example.org, and one of our Customer Care Representatives would be happy to assist you.
Limited to one return or exchange per customer. We do not take returns based on taste, nor do we accept returns for open containers. We typically process approved return/refund requests within 1-2 business days. If your product were purchased through a prehemptive distributor or retailer, you would need to return to your original purchase location for any return or exchange.